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One negative review can cost you dozens of customers. DigitalGen protects and builds your brand's online reputation.
Comprehensive reputation protection across every platform that matters to your customers.
Proactive monitoring and response management across Google, Facebook, Glassdoor, AmbitionBox and Instagram. We craft professional responses to every review — positive or negative.
We push down negative search results by creating and promoting authoritative positive content that ranks above harmful articles, reviews or forum posts.
Automated monitoring of your brand name, key personnel and product mentions across search engines, social media, news sites and review platforms — alerts within hours.
When a reputation crisis hits — a viral negative review, a news article or a social media pile-on — we have a rapid-response team ready to contain, address and recover.
We optimise and claim your Google Knowledge Panel, ensuring accurate business information, professional imagery and positive review prominence in branded searches.
Systematic, data-driven reputation management from audit to ongoing protection.
We conduct a full audit of your online presence — Google results for your brand name, all review platform profiles, social mentions and any existing negative content. You get a full threat map.
We categorise every negative element by severity and visibility — a 1-star review on Glassdoor affects you very differently from a negative news article ranking on page one of Google.
We develop a customised response framework: how to reply to negative reviews, which platforms to prioritise for review acquisition and which third-party sites to target for suppression.
We produce and publish positive, authoritative content — press releases, blog posts, profiles on high-DA sites — that ranks for your brand name and pushes down negative results.
Real-time brand monitoring with keyword alerts ensures no new negative content, review or mention goes unnoticed. We respond within 24 hours to any new threats.
Monthly reputation score reports showing: review rating changes, new review volume, sentiment analysis, search result changes and suppression progress with before/after screenshots.
Hospitals & Clinics
Individual Doctors
Real Estate Developers
Schools & Colleges
Law Firms
Restaurants & Hotels
Business Executives
E-commerce Brands
of consumers trust online reviews as much as personal recommendations
of consumers say a negative review has convinced them to avoid a business
increase in conversions for businesses with a rating above 4.0 stars
We can flag reviews that violate Google's or Glassdoor's policies for removal. However, legitimate negative reviews cannot be deleted — and any agency claiming they can do this is misleading you. What we do instead is respond professionally, generate more positive reviews to dilute the impact, and suppress negative search results with authoritative positive content.
Review volume improvements and response management are visible within the first 2–4 weeks. Search result suppression — pushing down negative articles or forum posts — typically takes 3–6 months to show significant movement, depending on the authority of the negative content.
We alert you within 24 hours and recommend a specific response approach tailored to the review. For crisis situations, we have an escalation protocol that includes publishing counter-content, outreach to the platform and coordinated PR if required.
Yes. We manage reputation for business owners, doctors, lawyers, executives, politicians and public figures who need their personal brand search results cleaned up or protected. Personal ORM packages are available.
We track and report on: overall star rating changes across all platforms, new review volume per month, percentage of reviews with professional responses, Google search result rankings for your brand name and sentiment analysis (positive vs negative mentions). We set clear baseline benchmarks at the start so improvement is always measurable.
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